7 September 2009
Eastbourne Business Awards- Customer Service is Key to Survival

Mayo Wynne Baxter are proud sponsors of the Quality Customer Service Award at the 2009 Eastbourne Business Awards.

The firm has been providing quality legal advice to the people of Sussex for over 150 years and has witnessed the rise and fall of the economy many times. In this current economic climate, Mayo Wynne Baxter believes that businesses must strive harder than ever to provide the highest standards of customer service.

Chris Randall Managing Partner of Mayo Wynne Baxter said: “People are understandably more careful how they spend their money, but cutting prices or fees to win business is not necessarily the answer. If companies slash too much off their margins, they become unviable and unable to provide a good service.

“Most customers understand the concept that you “pay for what you get” but businesses must aim to deliver beyond expectations and ensure that the transaction is a positive experience for the customer. Those companies that go the extra mile and provide the best possible service are the ones who will retain their customers and attract new ones, even in these difficult times.

“We chose to sponsor this award as it reflects our determination to offer the very best service to our customers and I am looking forward to presenting the awards to individuals and businesses that share our vision.”